Refund & Returns Policy

Last updated: October 31, 2026

Most merchandise in The Peri Files Evidence Locker is made to order by our fulfillment partner, Printful. Because each item is produced for your order, we generally cannot accept returns or exchanges for a change of mind, an incorrect size, an incorrect color, or another customer-selection error.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, contact us within 30 days of delivery. Please include your order number, a short description of the problem, and clear photos showing the affected item and issue.

When a claim is approved, the usual resolution is a replacement or refund. Please do not mail an item back unless we specifically give you return instructions.

Lost packages

If a package has not arrived, contact us within 30 days of the estimated delivery date. We may ask you to confirm the shipping address and check with the carrier or local post office before a lost-package claim is submitted.

Wrong address or unclaimed package

Please review your shipping address carefully before placing an order. If an order is returned because the address was incorrect, incomplete, or the package was unclaimed, additional shipping charges may apply to send it again.

Size, color, and buyer’s remorse

Because products are made to order, we do not normally provide refunds or exchanges when the customer selected the wrong size, color, device model, scent, or simply changes their mind. Please review product details and variation selections before checkout.

Refund timing

If a refund is approved, it will be issued through the applicable payment method or payment processor. Your bank or card provider may take additional time to post the credit after it is issued.

How to report a problem

Use our Contact page and include your order number and the email address used at checkout. For a damaged or defective item, include clear photos whenever possible.

Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection law.